Refund cancellation

Refund and Cancellation Policy — Shule Core

Sino Soft maintains a transparent policy regarding subscription fee refunds and cancellations for schools using Shule Core. This policy is directed at school owners and administrators, who manage subscription billing on behalf of their institution.

1. Subscription Cancellation

A School wishing to cancel its Shule Core subscription must submit a written request to admin@shulecore.com or through the official Shule Core admin portal.

2. Free Trial

New Schools may use Shule Core under a 15-day free trial, limited to 5 students, 5 staff, and core modules. No payment is collected during the trial period, and no refund applies since no charge has been made.

3. Refund Eligibility

  • If a School cancels its subscription before the start of a billing period, any fees paid for that upcoming period will be refunded in full, less any non-refundable charges described below.
  • If a School cancels after a billing period has begun, subscription fees for the current 90-day billing period are non-refundable. Access will continue until the end of the paid period.
  • Refunds, where applicable, are calculated on a pro-rata basis for unused whole billing periods only.

4. Non-Refundable Fees

  • Onboarding, setup, or administrative processing charges, where applicable
  • Add-on module fees for the current term once activated
  • Website management or branding service charges once work has commenced
  • Any third-party payment processing or transaction charges

5. Downgrades and Plan Changes

Schools switching between plans (for example, from Growth to Starter) will be billed according to the new plan from the start of the next billing period. Downgrades do not result in a refund for the current period.

6. Refund Processing Time

Approved refunds will be processed within 15–30 working days via the original payment method or bank transfer.

7. Changes to This Policy

Sino Soft reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated to subscribing Schools via email or in-app notice.

Contact

Refund requests and billing questions should be directed to admin@shulecore.com by the school owner or administrator.